Returns & Refunds
Clear support for every return request.
We review return and refund requests carefully so the next step is clear, practical and appropriate for the order. Contact the PulseFit team before sending any equipment back, and include the details needed for us to understand the request.
A return begins with clear order information.
Return eligibility and the available resolution depend on the order status, product condition, reason for the request and information provided to our support team. We will confirm the correct next step after reviewing those details.
Contact us before returning an item
Send your order number, the email used at checkout, the product name and a clear explanation of the request. Photos may be needed for damaged, incorrect or incomplete deliveries.
Keep the equipment and packaging secure
Keep the product, accessories, manuals, protective materials and original packaging together while the request is reviewed. This helps us assess the order accurately.
Wait for return instructions
Do not ship an item without confirmation from PulseFit. The return destination, shipping responsibility and required documentation may vary according to the reason for the return.
What we consider during review.
Each request is assessed using the order information and the condition of the equipment. Providing complete details at the beginning helps us respond with the most appropriate resolution.
Do not send a return to 685 TREEMONT PL Corona CA 92879 unless our support team specifically confirms that address for your return.
Condition received
Products should be kept in the condition received while a request is reviewed. Signs of extensive use, avoidable damage or missing parts may affect return eligibility.
Included components
Accessories, hardware, charging components, manuals and other included parts should remain together with the main product whenever possible.
Packaging and safe transport
Original packaging can help protect heavier or adjustable training equipment during transport. Additional secure packaging may be required if the original materials are no longer available.
Product-specific limitations
Certain opened, used, personalized, final-sale or personal-contact products may have limited return eligibility where hygiene, safety or resale condition is relevant.
Four clear steps from request to resolution.
Keep the equipment secure until instructions are provided. Shipping an item before approval can delay review or send the package to an address that is not prepared to receive the return.
Send the request
Contact PulseFit with your order number, checkout email, product name, reason for the request and any useful supporting photos.
Receive the review outcome
We will review the submitted details and confirm whether additional information, troubleshooting or return instructions are needed.
Prepare the approved return
Follow the provided instructions, include the required order details and package the equipment securely with its available parts and accessories.
Inspection and resolution
After the approved return is received and reviewed, we will confirm the applicable refund, replacement, exchange or other resolution.
What happens after an approved return arrives.
The equipment is reviewed against the approved request. The final resolution depends on the reason for return, the condition received and the information confirmed during the support process.
Approved refunds are generally issued to the original payment method. Processing times after issuance may vary by payment provider or financial institution.
Responsibility for return shipping is confirmed during the review and may depend on whether the item was damaged, incorrect, incomplete or otherwise eligible for return.
Original shipping charges may not be refundable unless required by applicable law or confirmed as part of the approved resolution.
Availability is reviewed when the request is processed. Equivalent replacement or exchange options cannot be guaranteed until confirmed by support.
Details that help prevent return delays.
Keep all communication, tracking information and return documentation until the request is fully resolved. These records help connect the shipment to the correct order.
Document the condition before changing the setup.
Contact support as soon as possible if an item arrives damaged, incomplete or different from the item ordered.
- Keep the shipping carton and protective materials.
- Photograph the product, packaging and shipping label.
- Do not discard damaged components before review.
- Include the order number and a clear issue description.
Contact us quickly if an order needs to change.
We will review cancellation requests when received, but an order may already be processing or in transit before the request can be applied.
- Cancellation cannot be guaranteed after processing begins.
- Shipped orders may need to follow the return process.
- Address changes must be confirmed before dispatch.
- Do not place a second order solely to correct the first.
Training equipment must be protected for transport.
Heavier, rigid or adjustable products can damage themselves or surrounding items when loosely packed.
- Secure moving and detachable components.
- Protect edges, handles, screens and contact surfaces.
- Remove or isolate loose batteries where instructed.
- Follow the approved carrier and labeling instructions.
Required legal rights remain in place.
This page is intended to explain the PulseFit return process. It does not limit consumer rights that cannot be excluded under applicable law.
- Requests may be reviewed under local legal requirements.
- Additional documentation may be requested where necessary.
- Policy terms apply only where permitted by law.
- Support can clarify the process for a specific order.
Common return and refund questions.
For order-specific guidance, contact PulseFit with your order information before sending equipment back.
How do I start a return request?
Contact PulseFit through the Contact page or email info@pulsefit.lol. Include your order number, checkout email, product name, reason for the request and supporting photos when relevant.
Can I ship a return before receiving approval?
No. Please wait for return instructions. The correct return destination and shipping requirements may vary, and an unauthorized shipment can delay or prevent accurate processing.
What information should I include for a damaged item?
Include the order number, a description of the damage and clear photos of the product, packaging, shipping label and any affected parts. Keep all packaging until the review is complete.
When is an approved refund issued?
Refunds are considered after the approved return is received and inspected. Once issued, the time required for the credit to appear may vary according to the original payment method and financial institution.
Can I request an exchange instead of a refund?
You may ask about an exchange or replacement when submitting the request. Availability and eligibility are reviewed before an alternative product or replacement can be confirmed.
Who pays for return shipping?
Return shipping responsibility is confirmed during the request review and may depend on the product condition, order details and reason for return. Do not purchase return shipping before receiving instructions.
What if my order is still in transit?
Standard shipping is generally 3–5 business days. Contact support if tracking appears delayed, the delivery status is unclear or the package has been marked delivered but cannot be located.
Send the order details and let our team review the next step.
Please contact us before shipping any product. Include the order number, the email used at checkout and a clear explanation of the issue or return request.